Help Center

At Adesio, we strive to deliver exceptional value but understand that navigating our platform and APIs can be complex. While we work to make them user-friendly, adapting to new tools can sometimes be challenging. In collaboration with suppliers, we're pioneering new API applications, which can occasionally lead to unexpected changes. When that happens, we take full responsibility and work quickly to resolve issues. Despite these challenges, our commitment to providing fast, reliable support remains constant, ensuring every question is promptly addressed.

Frequently asked questions

How do I create an Adesio - Smart Supply Manager^®account?

To create an Adesio - Smart Supply Manager® account, click on this link and complete the required information. You can also follow this tutorial, which will guide you through creating your account and initial setup.

Is there a free trial available?

Yes, take advantage of a free 3-month trial period, available for a limited time, to test the solution and discover the benefits it can offer you.

How does billing work?

We currently offer two billing options tailored to your needs: you can choose monthly billing, which allows you to manage your costs on a regular and flexible basis, or opt for annual billing, ideal for benefiting from a reduced rate while still simplifying your long-term accounting management.

Why do I need to enter my API keys in Adesio - Smart Supply Manager® ?

This allows you to retrieve your negotiated rates with each supplier, request quotes and place orders in real time.

If you're having trouble obtaining your API keys, we've written a detailed guide for each provider to help you.

What are the configurations required to use Adesio - Smart Supply Manager^®?

Adesio is a SaaS solution accessible directly through your browser, which means no complex technical configuration is required to use Adesio - Smart Supply Manager®.

For the best, hassle-free experience, we highly recommend using Google Chrome.

Is my data secure on Adesio - Smart Supply Manager^®?

At Adesio, security is our priority. We use OAuth 2.0 for secure access, with data encrypted on AWS and hosted on ISO 27001 and SOC 2 certified infrastructure. We comply with GDPR and give you full control over your data.
For more details, check our documentation here.

How to report a bug or technical problem?

If you encounter a bug or error, please contact your Customer Success Manager or report the issue directly in our ticketing system.

What integrations are available on Adesio - Smart Supply Manager^®?

Ades.io offers a variety of integrations to streamline your workflow and enhance connectivity with other systems.

Currently available integrations include:
Supplier Connections: View the list of suppliers integrated with Ades.io.
ERP Systems: Explore the ERP systems with which we offer seamless connectivity.
Upcoming Integrations: We are working on integrating Silicon Expert and Octopart, which will be available soon.

For more details on our integrations, please visit our Integrations Page.